Frequently asked questions

Use the measurements in the product description. Measure your wrist with a flexible tape and compare the result with the piece you want. Beaded, rope, tile and chain designs can fit differently.

The product photographs show the design and color family. Screens and lighting can affect the way a color appears. Patterned beads may vary from piece to piece.

Yes. Our bracelet sets combine selected pieces at the set price shown on the product page. The contents are listed in the product title or description.

Open the tracking link in your shipping confirmation email, or sign in to your customer account. Tracking updates appear after your carrier scans the parcel.

Contact us as soon as possible with your order number and the correct address. Changes depend on whether the order has entered fulfillment. We cannot promise a change after dispatch.

Contact us with your order number, a description of the issue and clear photographs. Keep the item and packaging while we help arrange the next step.

Read our returns information and contact the team before sending an item back. Your mandatory consumer rights remain unaffected.

An access membership for additional members-only products and selected offers. Items are purchased separately. Visit the VIP Club page for enrollment availability and full terms.

The planned offer is a 14-day free trial, then $29.95 USD every 30 days until canceled. Enrollment is not open yet. Joining the waitlist does not start a trial or a charge.

Yes. Use the recipient’s address as the shipping address and your own details for billing. Check both carefully before placing the order.

Keep your pieces dry, avoid direct contact with perfume and cleaning products, and store them separately when not in use. Do not stretch elastic or adjustable cords beyond their intended fit.

Our impact page will link to documented updates as the PawsNeedLove program is confirmed. Historical results from another brand are not automatically presented as results of this new store.